Access to Edinburgh City Suites

Please phone reservations on your arrival to get the access code to the Suite you have booked.

If you arrive earlier than 3pm you can certainly drop your bags and check-in at 3pm.

Check-out: By 10 am latest

Payments

We accept all major credit cards, debit cards and cash payments.

We do not accept Amex or Visa Electron

Deposit Policy

For non-refundable bookings, the total booking amount is charged on the day of booking and is non-refundable. We strongly advise you to take travel insurance so that you may make a claim should you need to cancel your reservation

Cancellations & Reservations Policy

All bookings are non-refundable.

If booking is cancelled or in case of no-show the total price of the reservation is charged to your card.

From time to time Edinburgh City Suites may need to contact guests prior to their arrival we will not accept responsibility for any issue arising from incorrect contact details being provided by guests.

We strongly advise all guests to provide contact details that they know they will be contactable on specially during the time you will be travelling.

Your credit/debit card will be deducted without permission if there is no show or cancellation of the booking.

For example, if you book a Suite for 7 days and after 3 days you decide to leave for whatever reason, we will charge your card for the full stay. 

Check in time on day of arrival is 3 pm to 11 pm and check out time is 10 am on day of departure. Earlier check in times and later check out times may be available subject to prior request and availability and extra charges are applicable.

Please note that our suites are not intended as a venue for social gatherings, parties or other such events. Edinburgh City Suites will also not accept reservations for hen, stag and any other parties.

Apartment Capacity: Each suite type has a maximum occupancy level, which if exceeded will result in a fine of £250 unless agreed otherwise prior to check in. This may lead to your immediate removal from the premises without further notice and without refund of any accommodation charges. In the event that our duty manager receives complaints regarding noise levels from your suite, you may be requested to leave the building immediately and both your accommodation and / or deposit charges will be forfeit.

 In the event that guests refuse to vacate the suite, having been asked to do so by the duty manager, the police will be asked to attend. In the unlikely circumstance that we find ourselves unable to accommodate your booking, the Edinburgh City Suites reserve the right to out book your reservation to an alternate accommodation provider of similar standard. All reservations are at the discretion of management and Edinburgh City Suites reserves the right to refuse any reservation.

CORONAVIRUS(COVID-19): If you`re planning on travelling, contact your insurance provider or check your insurance policy thoroughly to see how the virus could impact your cover and consult the latest coronavirus updates on the GOV.UK website.We strongly advise customers to take a travel insurance. 

Children Policy

Edinburgh City Suites welcome families with children.  Parents are, however, advised to supervise them at all times during their stay and to keep noise level to a minimum to avoid disturbing other guests.

Pet Policy - Strictly no pets are allowed in the premises.

Parking

We do not provide any on-site parking facilities.   For information about the nearest car park please check: https://www.justpark.com/uk/parking/edinburgh/s/distillery-lane-edinburgh-eh11/

Smoking Policy

Edinburgh City Suite is a strictly No Smoking establishment. Any evidence of smoking in any part of the premises will be subject to a £200 cleaning charge. This will be charged to your credit card.

Party, groups, Celebrations

Please be aware that we do not take bookings for any party, celebrations and events to avoid disturbance issues.

Breakage/Damage Policy

A damage deposit of GBP 100 is required. The property charges this 14 days before arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Any breakages will be deducted from the credit/debit card used at booking including a minimum £50 administration charge to arrange for repairs and replacement.  This may increase depending on the breakage.  An inventory of all fixtures and fittings, equipment and furniture, kitchen appliances, crockery and cutlery, linen and towels are kept in each suite. This will be checked after your departure and any missing item or broken item will be noted and the replacement costs notified to you and charged to your card on the day of your departure.

Guests will be held liable for any loss, damage or personal injury they may cause at any of the Suites or Common Areas. Guest should note that where appropriate charges for damage will include a charge for the apartment being out of service while the remedial work takes place. All apartments are strictly non- smoking, guests who smoke in an apartment will be held liable for a £200 deep cleaning charge. If the room was booked for the next day and we need to cancel it because of the smell of smoke then we will charge you the full price for that room also.

In making your on-line/telephone booking you accept that you understand and agree to the full terms and conditions as stated above.